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Policies
We are committed to high-quality products and a smooth shopping experience. This Return Policy explains the conditions under which returns, refunds, or replacements may be issued.
Effective date: June 2026
7-Day Window
From date of delivery
Original Packaging
With proof of purchase
5–10 Day Refund
To original payment method
Easy Replacements
Subject to stock
01
You may request a return or refund if:
To be eligible:
02
We do not accept returns or provide refunds for:
03
Email us
Email us at support@sparexo.com with your order details and reason for return.
Get return instructions
After review, we will provide the return instructions.
Inspection
Once we receive and inspect the returned item, we will update you on the refund status.
Refund issued
A refund for a returned order usually takes 10–15 days. We inspect the returned product first; once it passes inspection, the refund is initiated to your original payment method.
04
If preferred, a replacement can be provided instead of a refund (subject to stock availability). Exchanges are available for:
05
If the return is due to our error (damaged, defective, or incorrect item), Sparexo will cover the return shipping cost.
For all other return reasons, the buyer is responsible for return shipping fees.
Change-of-mind returns
If you return an item simply because you changed your mind, you ship it back at your own expense, and ₹162 is deducted from your refund to cover the original delivery charge we already paid the courier. This does not apply when the item is defective, incorrect, or not as described — in those cases you receive a full refund and we cover shipping both ways.
Cancelling after your order has shipped
You can cancel free of charge at any time before your order is handed to the courier. Once it has shipped, ₹160 is deducted from your refund. This is the courier charge for sending the parcel out and bringing it back — it is not a reversal of the delivery fee shown at checkout, so the amount is the same whether you paid by card or chose Cash on Delivery. The rest of your order value is refunded in full. This deduction does not apply if the item turns out to be defective, incorrect, or not as described.
Undelivered orders returned to us (RTO)
If a parcel cannot be delivered and is returned to us — because the address or contact details were incorrect, nobody was available to receive it, or delivery was refused — shipping charges are not refundable. For prepaid orders, the outbound and return courier charges we actually incur are deducted from your refund. Cash-on-Delivery orders have nothing to refund; any confirmation advance paid to place the order is forfeited. Please make sure your address and phone number are correct at checkout, and that someone is available to receive the parcel.
06
Every part is powered on, charged and tested before dispatch. A unit that fails that test is never sent out.
Replacement earbuds, charging cases, neckband parts and phone spare parts are functional components, not retail-boxed consumer units. They may show light cosmetic marks from handling, testing and storage:
Not eligible for return
Cosmetic marks that do not affect fit, function, pairing or charging are normal for this category and are not a valid ground for return or refund. Because this is stated on every product page before you buy, an item showing such marks matches its description.
A faulty part is different
A part that will not power on, will not charge, or does not work as intended is a defect — not a cosmetic issue. That gets a full refund with shipping covered both ways.
07
Every bud, charging case and neckband we ship is powered on, charged and pairing-tested before it leaves us. A unit that fails our bench test is never dispatched.
Even so, a replacement bud may not pair with the one you already own. Pairing depends on hardware we never see:
None of these is a fault in the part we sent, and none of them is something we can test for at our end. A pairing failure is a compatibility outcome, not a defective product.
Talk to us before you return it
Most pairing failures clear once both buds and the case are reset in the correct order for your specific model. Our team does this every day and it costs you nothing — call +91 99113 38010 or email support@sparexo.com first.
If it still will not pair
You may return it, on these terms:
We deduct ₹99 here rather than the ₹162 that applies to other buyer-initiated returns. Pairing is genuinely hard to predict before purchase, so we carry part of that cost ourselves.
This is different from a faulty unit
A bud that will not power on, will not charge, or produces no audio is a defective product — not a pairing issue. Report it within 7 days and you get a full refund with shipping covered both ways, exactly as set out in section 05.
08
Earbuds, charging cases and most of the electronics we sell carry a serial number or an equivalent unique identifier, printed on the unit or inside its case. Before an item is dispatched we record that identifier against your order.
Why we do this
It lets us tell the unit we sent you apart from an identical-looking unit we did not. That protects honest customers: it is also how we can confirm that the item you sent back really is the one we shipped, and settle a dispute with a record rather than an opinion.
Every item returned to us is inspected on arrival, and its serial number is checked against the unit we dispatched for that order.
If the serial number does not match
The item is not the one we sold you, and the return is rejected — no refund, replacement or store credit will be issued. This includes a used, faulty or counterfeit unit sent back in place of the one we shipped.
When this check does not apply
Only a genuine mismatch costs you a refund. If no serial was recorded against your order, or the item you bought carries no serial at all, this section is not used against you and your return is assessed on the normal terms above. Nothing here reduces your rights when a product arrives damaged, defective or incorrect — see section 01.
How we store and protect this identifier is set out in section 3 of our Privacy Policy. Serial numbers are never used to track you and are never shared for marketing.
09
For any questions about a return, reach out to us:
SparexoOur support team responds within 4 hours on business days. We're here to make this easy.