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Policies
This Cancellation Policy explains when an order can be cancelled, how to request a cancellation, and how refunds are handled for cancelled orders.
Effective date: June 2026
Before Dispatch
Cancel any time pre-shipping
Email to Cancel
With your order number
Full Refund
On prepaid orders
5–7 Day Refund
To original payment method
01
You may request cancellation before the order has been shipped. Orders not yet dispatched can be cancelled without penalty.
However, once an order is shipped, it cannot be cancelled.
02
Contact us at [email protected] with the following details:
The support team will confirm eligibility.
03
For prepaid orders cancelled before shipping, the full amount will be refunded.
Refunds are processed to the original payment method within 5–7 business days.
04
The following orders cannot be cancelled:
05
Changes to the delivery address, product, or quantity are possible only if the order has not been shipped.
06
For any questions about cancelling an order, reach out to us:
Sparexo (a brand of Phone Tech)Our support team responds within 4 hours on business days. Reach out before your order ships and we'll take care of it.